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Extracting VxRail code 7.0.2xx failed at 50%

Sometimes you run into an issue that can keep you busy for hours and afterwards the cause remains easy to solve. Recently I ran into such an issue.

There was a minor update that needs to be done. It was a VxRail code upgrade from 7.0.x to 7.0.2xx.

The upgrade was basically like all other upgrades:

  1. Run VxVerify
  2. If there are findings in the results, solve them before starting the upgrade
  3. Upload the desired VxRail target code
  4. Start the upgrade
  5. Done

The results of the vxVerify were fine, no issues detected.

While uploading the target VxRail code everything looks fine but during the extraction of the upgrade bundle it failed at 50%. So I start a retry but the extraction of the upgrade bundle failed again at 50%. At the Cluster level we noticed the following error.

VXR1F4114 ALARM Upload of upgrade composite bundle unsuccessful VxRail Update ran into a problem… Error extracting upgrade bundle 7.0.2xx. Failed to upload bundle. Please refer to log for more details.

I opened a support request by Dell Support and in the meantime I start to examine the lcm-web.log in /var/log/mystic. I found some errors and failures but they did not lead directly to the root cause. There were errors about upgrade bundles couldn’t uploaded but those events were too general. I noticed the VxRail node that was mentioned at last in the log before the extraction failed.

Dell Support was now also working on the case. The support engineer also noted that the VxRail node I suspected was causing the problem.

I won’t go into too much detail, but at some point we checked the status of the “dcism-netmon-watchdog” service on that particular VxRail node.

[root@ESXi03:~] /etc/init.d/dcism-netmon-watchdog status
iSM is active (not running)

I had seen recently the same service status on another VxRail nodes running on code 7.0.x. Restarting the service won’t start the service. So I restarted the VxRail node. After the restart it could take some minutes before the service is restarted. I checked the service again.

[root@ESXi03:~] /etc/init.d/dcism-netmon-watchdog status
iSM is active (running)

Finally we restarted(retry) the VxRail code extraction. Both the VxRail code extraction and VxRail upgrade were successful.

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vSAN detected an unrecoverable medium or checksum error

If there is a hardware issue that could cause problems within a vSAN cluster, you want to know as early as possible. Once you know this, you may have time to resolve the issue before business is compromised.

Cause:

I have seen the following error several times in the results of a VxRail VxVerify check, which is performed to identify issues in a VxRail cluster before an update.

Error:

++++++++++++++++++++++

2021-10-08 15:01:00.012 esxi01.vrmware.nl vcenter-server: vSAN detected an unrecoverable medium or checksum error for component AB1234 on disk group DG5678

++++++++++++++++++++++

It could be possible that an underlying hardware device (physical disk) is causing this error. This is why you want to be informed as early as possible if there is an error that can cause an vSAN issue in the near future. This allows you to proactively carry out repair work, without any downtime to business operations.

Resolution:

How do you find out on which physical disk the component resides on? You need to identify the following information (first 3 bullets). The 4th bullet is about the vm which can be possible affected by the issue.

  • VMware Host
  • Diskgroup
  • Disk
  • Virtual Machine where the component belongs to

Let’s start to identify the disk where the component resides:

  1. Write down the component and diskgroup from the error
  2. Ssh to an arbitrary ESXI server in the vSAN cluster. It doesn’t matter what server you choose. Type the following command:
    esxcli vsan debug object list –all > /tmp/objectlist.txt
  3. Transfer /tmp/objectlist.txt to local pc
  4. Open objectlist.txt and search for component AB1234.

Snippet from objectlist.txt:
++++++++++++++++++++++

Configuration:      

RAID_5

Component: AB1234

Component State: ACTIVE,  Address Space(B): 39369834496 (36.67GB),  Disk UUID: 52ec6170-5298-7f14-1069-d0d3872b742a,  Disk Name: naa.PD9012:1

Votes: 1,  Capacity Used(B): 39753613312 (37.02GB),  Physical Capacity Used(B): 39359348736 (36.66GB),  Host Name: esxi03.vrmware.nl

Type: vdisk

Path: /vmfs/volumes/vsan:1234567890/vm01.vmdk (Exists)

++++++++++++++++++++++

All the info you need to identify the disk is almost all here, VMware Host, Diskgroup and VM. To indentify the possible affected disk you need to switch to vCenter gui.

Move to Cluster > Host (esxi03.vrmware.local) > Monitor > Performance > Disks > Diskgroup (DG5678) > Whole Group (pull down). Here do you find the disk naa.PD9012

Conclusion:

Now you know that component AB1234 resides on disk naa.PD9012 in diskgroup DG5678 and the component belongs to vm01.vmdk.

I would advise always contact VMware GS for support in any production environment or Dell Support in case of a VxRail cluster. They will provide further support and help you to fix this error.

Hopefully this helps you.

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VMware vCLS datastore selection part 2

Last year I wrote an blog post about the VMware vCLS datastore selection. This blog post is one of the most read articles on my website. This does indicate that there is a need to be able to choose a datastore on which the vCLS vms are placed.

Today VMware announced vSphere 7.0 update 3. In this update there is also an improvement on the vCLS datastore selection. It’s now possible to choose the datastore on which the vCLS vms should be located.

In the following video on the VMware vSphere YouTube channel move on to 20 minutes to learn more about the vCLS vms datastore selection improvement.

Another improvement is that the vCLS vms now have a unique identifier. This is useful when you have multiple clusters managed by the same vCenter.

It’s always good to see that a vendor is listening to the customers’ needs to further improve a product.

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Update vCenter vCSA 7.0 Update 2 failed

Last night I spend several hours to update the vCenter in my lab from vCSA 7.0. Update 1d to vCSA 7.0 Update 2. The update kept going wrong. I’ve staged the update package first. After staging the update was completed I started the installation. This result in the following error: Exception occured in postInstallHook.

So I tried Resume.

This seems so far so good. Continue.

Continue the Installation.

Same error again! Let’s retry Resume and Cancel in the next step.

Cancel.

Now I get stuck. So I quit to get some sleep :-).

This morning I woke up and received an e-mail from WIlliam Lam that he has written a new blog post about an error during upgrade to vCenter vCSA 7.0 Update 2, “Exception occurred in install precheck phase“. This is a different error than the error that I experienced yesterday but I have seen this error also during one of the attemps.

Here an overview of the errors during my attempts:

  • Exception occured in postInstallHook
    This error appears after staging the update and install it later
  • Exception occurred in install precheck phase
    This error appears after stage and install at the same time.

Now let’s try the workaround from William Lam that should result in a working vCenter vCSA 7.0 Update 2.

  • Create a snapshot of the vCSA
  • Stage the update file
  • SSH to the vCSA
  • Move to folder /etc/applmgmt/appliance/
  • Remove the file software_update_state.conf
  • Move to folder /usr/lib/applmgmt/support/scripts
  • Run script ./software-packages.py install –url –acceptEulas

The update ended with an PostgreSQL error and vCenter is not working after the update. I rebooted the appliance one more time without any result.

Conclusion:

vCenter vCSA 7.0 Update 2 is in my opinion not ready for deployment at this moment. I rollback the snapshot and decide to wait for an updated version of vCenter vCSA 7.0 Update 2.

I will update this blog post later.

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Introducing VMware vSAN 7.0 U2

Today Duncan Epping posted this video “Introducing VMware vSAN 7.0 U2”.

Since the introduction, I am a fan of VMware vSAN Native File Services. With the introduction of vSAN 7.0 Update 2, vSAN Native File Services is also available for stretched vSAN clusters. How cool is that!

vSphere 7.0 Update 2 is already available for download.

Complete vSAN 7.0 Update 2release notes here.

You can find the vSphere 7.0 Update 2 release notes here.

Source: Yellow-bricks.com

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VM Summary Customize View

Recently I updated the vCenter appliance in my lab to version vCSA 7.0 update 1d. After updating I was clicking a bit through the environment. By coincidence I saw the following button when I opened the summary page of a VM.

Curious as I am, I clicked the button. But first the regular view below. This view, which everyone knows, is now called the classic view.

After clicking the “Swith To New View” button an customize view will appear.

What immediately stands out is the fresh widget view. It’s a small change, but I’m a fan of it right away. I been wondering ever since when this view was introduced. I searched the VMware documentation but I cannot find it. It is certainly not available in versions prior to vCenter vCSA 7. Maybe it has been available for a while but I haven’t noticed it before.

If you still prefer the classic view. You can just as easily switch back to your old trusted view.

You can easily adjust what you want to see and what not. If you know when this customize view was introduced, please leave a comment.

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Early notification of vmhba resets in a vSAN cluster

In the past years, I have experienced some vSAN performance issues due to faulty hardware. The goal was to know at an early stage whether there are hardware errors that can lead to performance degradation.

One problem I’ve seen a few times are hardware related problems that lead to a high latency, outstanding io’s and congestions at the backend storage. I was wondering if it is possible to spot these kinds of issues earlier? I started searching in vRealize Log Insight.

I found some events afterwards during my research. In the period prior to the performance issues, many “Power-on Reset on vmhba” messages had been written in the vobd.log and vmkernel.log. At first it was a few events per day, but as time passed the frequency with which the events came increasingly higher and finally led to a very poor vSAN performance.

In the following steps I will explain how you can define an email alert in vRealize Log Insight that helps to detect this kind of issues at an early stage. Now it’s possbile to take early action to avoid potential problems.

Step 1. Create a query that search for “Power-on Reset occurred on vmhba” events

Step 2. Create an alert from the query

Step 3. Define the alert

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Add Skyline to Customer Connect

Recently VMware has rebranded their customer portal “My VMware” to “Customer Connect”. One of the cool new features which I really appreciate is the app launcher. For example, you can add Skyline to the app launcher, so you can go directly to Skyline (SSO) after logging into Customer Connect. Follow the next steps to add Skyline to VMware apps.

Step1. Login to VMware Customer Connect and select the Customize button

Step2. Select VMware Apps and add VMware Skyline to My Apps

Step 3. Done. You have added VMware Skyline to VMware apps.

When you go back to home or log in again the next time you will see VMware Skyline in your apps and you can go directly to Skyline.

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Cannot install the vCenter Server agent(HA) service. Unknown installer error

It had been a while since I have installed a non HCI VMware cluster. After installing the ESXi hosts, the updates and multipath software were installed. The storage team has made the datastores available. Nothing special. After installation, the host has been taken out of maintenance mode. Then there was an error “Error: “Cannot install the vCenter Server agent service. Unknown installer error“. See VMware KB #2083945 and VMware KB #2056299.

I have followed all standard procedures to resolve HA errors:

  • Right click the affected host. Reconfigure for vSphere HA
  • Reconfigure HA on a cluster level.  Turn Off vSphere HA and  Turn ON vSphere HA
  • Disconnect and reconnect the affected host

After performing the above options, the issue was still unsolved. Next I wanted to know if the HA (fdm) agent is installed or not. I ssh to the host and ran the following command:

Esxcli software vib list | grep fdm

The output was empty. I realized that the HA agent was not installed. In VMware KB #2056299 is written about a vib dependency. That made me realize that besides the VMware updates also multipath software was installed, Dell EMC PowerPath/VE. This turned me out to the right direction to solve the problem.

Solution:

  • Ssh to the affected host(in maintenance mode)
  • Esxcli software vib list or Esxcli software vib list | grep power. The results are three vibs: powerpath.plugin.esx, powerpath.cim.esx and powerpath.lib.esx
  • Uninstall the three vibs running the following command: esxcli software vib remove –vibname=powerpath.plugin.esx –vibname=powerpath.cim.esx –vibname=powerpath.lib.esx
  • Reboot the host
  • Esxcli software vib list | grep power The output shlould be empty.
  • Leaving maintenance mode. The HA agent is now installing. After the HA agent is installed enter maintenance mode again
  • Esxcli software vib list | grep fdm The output should be similar like: vmware-fdm VMware VMwareCertified 2021-02-16
  • Reinstall Dell EMC PowerPath/VE. Installing the same version PowerPath/VE gave a VUM error even after restarting the host. To resolve this error I’ve installed a newer version of PowerPath/VE. This version was installed succesful.
  • Leaving maintenance mode

In my case the PowerPath/VE vibs dependecies were causing the issue. Another dependency can also cause this problem. I am aware that looking for the right dependence can be a difficult job. I hope I have at least been able to help you start the search in the right direction.

November 2022. An update about this issue can be read here.